Schwab Product Experience design leadership
Experience Director at Charles Schwab
(US Wealth & INvestment ManagEment company)
For the past 7 years, I’ve delivered 5 innovative products to market, led teams of 20 UXers (design, content, research) to deliver in agile environments. In addition, I built Product Processes to increase efficiencies, communication and team cohesion across the company.
The Charles Schwab Corporation (NYSE: SCHW) is a leading provider of financial services, with 34.8 million active brokerage accounts, 5.2 million workplace plan participant accounts, 1.8 million banking accounts, and $8.52 trillion in client assets.
GERMAN FINTECH N26: Design and Strategy
N26 SR UX PRODUCT LEAD (FINTECH BERLIN STARTUP)
N26 Bank is a pan-European fintech startup that is taking Europe by storm as a certified and loved bank that crosses borders to offer the easiest and most convenient experience for the demographic between 20-35. While building out the UX department at N26, the impact of my efforts affected almost every one of our features within our app; ensuring desirability, understanding and stickiness or our breadth of products.
SOCIAL IMPACT & ENVIRO-TECH
GALLERY OF SOCIAL IMPACT & ENVIRONMENTAL TECH
HOW DO YOU MAKE bRILLIANT
What are the ingredients to make brilliant products? Besides all the people, data, resourcing and admin — all these gems make the cake rise rather than flop.
user research
UNDERSTAND THE PERSON USING THE PRODUCT
It seems so simple, right? A product is made for a purpose and by meeting and talking with users, truly understanding their problems, identifying unmet needs, and starting the process of brainstorming, I have helped many to more clearly define the product that can meet their needs.
End deliverables include video, photography, user and key stakeholder interviews, and opportunities and vision for the product.
EXPERIENCE design
PROVIDING AN ACTIONABLE SERVICE FOR THE USER
What are the behaviors and needs of the consumers we’re designing for? Working hand in hand with research, experience design builds the products, services and experiences to engage the customer and create value and loyalty to a product or brand.
End deliverables include opportunities and vision for the product, the customer journey or ecosystem maps.
STRATEGY & ROADMAPS
DETERMINE HOW A TEAM WILL DELIVER RESULTS
Understanding, determining and agreeing on scope are first orders of business for any team. Working with partners to identify KBI’s and clear objectives for our teams creates transparency in guideposts. Interpreting business need to action and artifacts is a synthesis in determining an accurate roadmap.
End deliverables include roadmap (Gantt, Phases, Now/Next/Later), Scope, Objectives and KBIs.
INTERACTION & Visual Design
EXECUTION OF THE FINAL AESTHETIC PRODUCT
What are the behaviors and needs of the consumers we’re designing for? IxD relies heavily on user research synthesis and evaluation to identify opportunities to illustrate a newly identified feature or product use.Working hand in hand with research, visual design builds the products, services and experiences to engage the customer and create value and loyalty to a product or brand.
End deliverables include wireframes, customer journey’s, ecosystem maps, information architecture, user personas/scenarios,
visual artifacts: desktop, mobile, etc. screens.
